Refund & Return Policy
We at New Data Mobile want you to be fully satisfied with your purchase. Please review our policy below regarding returns, refunds, and exchanges.
1. Return & Exchange Eligibility
We accept returns/exchanges under the following conditions:
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The item is damaged, defective, or incorrect at the time of delivery.
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The return request is made within 3 days of receiving the order.
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The product is unused, in its original packaging, with all tags/accessories intact.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Used, damaged, or altered products
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Items without original packaging
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Items purchased on clearance/sale
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Digital products or gift cards
3. How to Request a Return
To initiate a return:
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Contact us via email at support@newdatamobile.com within 3 days of delivery.
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Mention your Order Number and attach clear photos of the item (if damaged/incorrect).
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Our team will review and respond with further instructions.
4. Refund Process
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If approved, refunds will be issued via the original payment method or bank transfer.
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Refunds are processed within 5–7 business days after we receive and inspect the returned item.
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Shipping charges are non-refundable unless the product was defective or incorrect.
5. Exchange Policy
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If you receive a wrong or defective item, we’ll send a replacement free of cost.
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Exchanges are subject to stock availability.
6. Cancellation Policy
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Orders can only be cancelled before they are shipped.
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Once shipped, the standard return/refund process applies.
7. Contact Us
For refund/return inquiries:
📧 Email: newdatamobileshop@gmail.com
📞 Phone: +92 318 4207088